Frequently Asked Questions
What is your hours of operation?
Client department via e mail works daily from 10:00 - 18:00. For last minute reservations and questions our client service phone line is available for 24/7.
How will I know that my booking is confirmed?
To receive the final confirmation about your reservation please send all the details requested at the booking form and if necessary all additional information requested by our client manager. After our client manager will receive all the necessary details you will receive confirmation e-mail about your booking.
How can I cancel reservation?
Cancellation must be made 24 hours before the service. In cases where the service is pre-paid with the invoice to us via bank transfer we reserve the right not to return the money if cancellation is not made 24 hours before the service. To cancel your reservation please call us or send us an e-mail.
Cancellation and Refund Policy
The payment amount is subject to a 25% cancellation fee if cancelled more than 24 hours in advance. The payment amount is nonrefundable if not cancelled more than 24 hours in advance.
"Force Majeure" Exception
If the purchased tour or event is hindered or prevented by any act of God, strikes, lockouts or other labor dispute, shortage of labor or materials, earthquake, hurricane, flood, fire or other casualty, taking, civil commotion, riot, mob violence, insurrection, malicious mischief, sabotage, rebellion, act of public enemy, act of terrorism, epidemic, invasion, embargo, governmental preemption in the case of national or local emergency security or health risk, suspension of governmental operations or other event beyond the reasonable control of the party claiming the benefit of the event, including acts of declared or undeclared war and acts of terrorism; then we may cancel the proposed tour or event without any liability to refund any money, deposits, fees or fares paid in advance.